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Privacy Policy

Last Updated: October 2, 2025

This Privacy Policy (“Policy”) describes how Kova Holdings LLC, d/b/a StarStacker (“StarStacker,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you access or use our websites, applications, products, and related services (the “Services”).

By using our Services, you consent to the terms of this Policy. If you do not agree, please discontinue use of our Services immediately.

1. Information We Collect

We collect the following categories of information:

  • Personal Information: Name, email, phone number, billing details, business information, and any data you provide when creating an account or interacting with our Services.

  • Usage Data: Device information, IP address, browser type, operating system, pages visited, time and date of access, and referral sources.

  • Cookies & Tracking Data: We use cookies, pixels, beacons, and similar technologies to improve functionality, analyze performance, and personalize content.

  • Third-Party Integrations: Data provided through integrations with services such as Google, Stripe, Fanbasis, OpenPhone, and other partners.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.

  • Process payments, billing, and subscriptions.

  • Communicate with you, including marketing, promotional, and transactional messages.

  • Send review requests, customer feedback reminders, and appointment confirmations.

  • Enforce our Terms & Conditions and protect against fraud or misuse.

  • Comply with legal and regulatory requirements.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Performance of a contract (to provide the Services).

  • Legitimate business interests (analytics, product improvement, fraud prevention).

  • Consent (marketing communications, cookies).

  • Compliance with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers & Vendors: Payment processors, SMS/email gateways, hosting providers, and analytics platforms.

  • Business Partners: Third parties you choose to integrate with our Services.

  • Legal & Regulatory Authorities: Where required by law, subpoena, or legal process.

  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

5. Communications & Compliance

  • Email & SMS Consent: By providing your contact information, you agree to receive transactional and promotional communications. You may opt out at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS.

  • We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR, and CCPA requirements.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Deliver the Services.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.
    Data may be anonymized or aggregated for analytics purposes after retention periods expire.

7. Data Security

We implement industry-standard safeguards (encryption, access controls, monitoring) to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Opt out of marketing and restrict certain processing.

  • Request data portability.

  • File a complaint with a supervisory authority.

To exercise your rights, contact us at [email protected].

9. International Data Transfers

If you access our Services from outside the United States, your data may be transferred and processed in countries that may not provide the same level of data protection as your home country.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal data from children. If we learn that we have collected such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Policy from time to time. Updates will be posted at https://legal.starstacker.net/privacy-policy with a new “Effective Date.” Continued use of the Services constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Policy or how we handle your data, please contact us:

Kova Holdings LLC, d/b/a StarStacker
1780 Iowa Street, Unit #2214
Bellingham, WA 98229
📧 [email protected]

© Kova Holdings LLC, d/b/a StarStacker 2025. All rights reserved.